Easy process. Attentive staff. Majid (pick up) and Joe (drop) took time to go through the information in reg. to the car, functions and etc. They were friendly. The whole staff inside the office were friendly and smiling. Gives the customer a comfortable welcome. Signed up insurance when I booked the car with Generali global assistance- popped up while booking, which seems to be not the insurance coverage the car rental company(Enterprise ltd) would be happy with. To avoid last minute hick ups and stress, I bought the car rental company's insurance cover to an additonal £20/day (I have paid insurance two times!). Overall Happy with Enterprise